At Ingrain Massage, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us during your sessions, appointments, or when using our website and communication channels. Effective date 10/01/2025

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and mailing address.

Health Information: Medical history, current conditions, medications, injuries, or areas of concern relevant to your massage treatment.

Appointment & Payment Information: Scheduling history, payment method (we do not store card details), and billing records.

2. How We Use Your Information

Your information is used to:

Provide safe and customized massage therapy treatments.

Maintain accurate client records for continuity of care.

Contact you regarding appointments, follow-ups, or service updates.

Process payments and manage billing.

Comply with professional, insurance, or legal obligations.

3. Information Sharing

We value your privacy. We do not sell or rent your personal information.

We may only share your information under these conditions:

With your explicit written consent.

With healthcare providers or insurers when necessary and authorized.

With service providers (e.g., booking or payment platforms) under strict confidentiality.

When required by law, subpoena, or legal process to protect your safety or the public.

4. How We Protect Your Data

Ingrain Massage takes your privacy seriously. We:

Store client records securely (digitally or physically).

Restrict access to client files to authorized personnel only.

Use secure platforms for electronic communication and scheduling (when applicable).

5. Your Rights

You have the right to:

Request access to or copies of your personal records.

Correct or update inaccurate information.

Withdraw consent for communication at any time.

Request deletion of personal data (unless retention is required by law).

6. Website & Cookies (if applicable)

If you visit our website, we may collect basic analytical data (such as page views or time spent on site) through cookies or third-party tools like Google Analytics. You can control cookie settings through your browser.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at our clinic or on our website with the updated effective date.

8. Contact Information

If you have any questions or concerns about your privacy or this policy, please contact us:

Ingrain Massage
210-940-3111
ingrainmassage.com