# Ingrain Massage Privacy Policy

Effective Date: 10/01/2025

At Ingrain Massage, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, how we protect it, and the choices you have when you interact with us in-person, online, or through phone, email, and text messaging.

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## 1. Information We Collect

We may collect the following categories of information:

### A) Contact Information

Name, phone number, email address, mailing address, and preferred method(s) of communication.

### B) Appointment & Service Information

Appointment details, scheduling history, intake details, service notes relevant to your session, and communications with our team.

### C) Health & Intake Information (when provided)

Information you voluntarily provide that is relevant to your massage therapy, such as medical history, current conditions, medications, injuries, areas of concern, contraindications, and treatment goals.

### D) Payment & Billing Information

Payment confirmation and billing records. We do not store full credit/debit card numbers (card processing is handled by our payment processor).

### E) Website & Technical Information

If you visit our website, we may collect information such as IP address, browser type, device identifiers, pages viewed, time spent on pages, referring/exit pages, and approximate location derived from IP address. This may be collected through cookies and similar technologies.

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## 2. How We Use Your Information

We use your information to:

- Provide safe, appropriate, and customized massage therapy services.

- Maintain accurate client records for continuity of care and internal operations.

- Schedule appointments, send confirmations/reminders, and provide service updates.

- Respond to inquiries, requests, or customer support needs.

- Process payments and manage billing and accounting.

- Improve our website, services, and client experience.

- Detect, prevent, and address security issues, fraud, or misuse.

- Comply with legal, regulatory, insurance, or professional obligations.

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## 3. Text Messaging (SMS) & Communications

If you provide your mobile number, Ingrain Massage may contact you by phone call or text message.

### A) Service / Appointment Messages

If you opt in, we may send texts such as appointment confirmations, reminders, scheduling updates, and customer care messages.

### B) Marketing Messages (If You Opt In Separately)

If you separately opt in to marketing, we may send promotions, offers, or announcements.

### C) Opting Out

You can opt out of text messages at any time by replying STOP. You can request help by replying HELP. Message frequency varies. Message and data rates may apply.

### D) Mobile Number Privacy

We do not sell, rent, or share mobile phone numbers for third-party marketing.

We may use service providers to deliver messages on our behalf (such as communication platforms). These providers are only permitted to use your information to provide services to us and must protect it.

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## 4. How We Share Information

We do not sell or rent your personal information. We may share information only as described below:

### A) With Your Consent

We may share information when you direct us to or provide explicit consent.

### B) Service Providers

We may share information with trusted vendors who support business operations (e.g., scheduling, CRM/communications, payment processing, website hosting, analytics). They are authorized to use information only as necessary to provide services to us and must protect it.

### C) Legal, Safety, and Compliance

We may disclose information if required by law or legal process, or if we believe disclosure is necessary to protect the rights, safety, or property of our clients, our business, or others.

### D) Business Transfers

If Ingrain Massage is involved in a merger, sale, financing, or acquisition, information may be transferred as part of that transaction, subject to standard confidentiality protections.

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## 5. Cookies & Analytics

We may use cookies and similar technologies to operate our website and understand how visitors use it. We may also use tools such as Google Analytics or similar services.

You can control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

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## 6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information, including:

- Secure storage of client records (digital and/or physical).

- Limited access to client information to authorized personnel.

- Use of reputable platforms for scheduling, payments, and communications.

No method of transmission or storage is 100% secure, but we work to protect your information using appropriate safeguards.

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## 7. Data Retention

We retain personal information only as long as necessary for legitimate business purposes, continuity of care, and to meet legal, tax, and professional obligations. When information is no longer needed, we take reasonable steps to delete, destroy, or de-identify it.

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## 8. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

- Request access to the personal information we maintain about you.

- Request corrections to inaccurate or incomplete information.

- Withdraw consent to certain communications at any time.

- Request deletion of certain information, subject to legal/professional retention requirements.

To make a request, contact us using the information below.

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## 9. Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

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## 10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and/or available at our clinic with a revised effective date.

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## 11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact:

Ingrain Massage

Phone: 210-940-3111

Website: ingrainmassage.com